As with everything we do in this program, we start with you – because in the end, as a manager, when everything goes pear shape, sometimes the only thing you can make any difference to is the way you respond to it – and in most cases, that makes all the difference!!
In this lesson, we get into your heads to understand why we react to conflict in the way we do.
We’ll look at:
- What’s going on in your head
- How women and mean are different
- Your conflict style – and how to access the most constructive style under pressure.