4 So what is conflict, really?
At the most basic level, conflict is a difference of opinion or view about reality. At work, it most often occurs when there is a misalignment of expectations about how people should behave and perform, and depending on whose expectations we are talking about, this can result in negative performance feedback, or give rise to a performance management issue.
There could be a misalignment in understanding in regards to what the problem is and how it should be solved.
Or – What decisions need to be made, by whom and how.
But in the end, it usually comes down to attachments: our attachment to being right. And the stronger the attachment, the higher the stakes, the more difficult the conversation or conflict.
- Using the downloadable as a guide, reflect on how you think about conflict.
- Remember when you noticed it was handled poorly and when it was handled well. Share your reflections here in the Discussion Forum.
- Download the next sheet – Describe a conflict situation that you were involved in. Use the downloadable sheet to guide your reflection. We will come back to this a little later so hang on to it. (PS – you don’t need to share this).